The Grand Rapids Unemployment Insurance Agency office at 3391 Plainfield NE, Ste. A will temporarily close for renovations starting March 3, for approximately one month. During this time, Unemployment Insurance Agency services will be available at a temporary location co-located with the Michigan Department of Health and Human Services at 121 Martin Luther King Jr. Street SE, according to the Labor and Economic Opportunity.
Jobless claimants can schedule an appointment with an agent on the Unemployment Insurance Agency website up to two weeks in advance. Those with scheduled meetings will receive a text reminder with the temporary Unemployment Insurance Agency office address. Unemployment Insurance Agency’s virtual services remain available, including the 'Ask Ava' chatbot, Chat With An Agent, and the customer service hotline at 1-866-500-0017, open Monday through Friday. More information is available at Michigan.gov/UIA, as reported by the Labor and Economic Opportunity.
The Unemployment Insurance Agency is updating its offices, with renovations completed in Sterling Heights, Saginaw, and Lansing, and Detroit next in line. As part of a broader effort to improve services, the agency offers resources like the UIA Claimant Roadmap, Online Coaching Sessions, and the Unemployment Insurance Agency Economic Dashboard at Michigan.gov/UIA. A new Legal and Compliance Bureau has been established to strengthen fraud prevention and employer audits, and an upgrade to the MiWAM system is planned to improve claim processing. Assistance is available through in-person, phone, and virtual meetings, live chat during business hours, and the Ask Ava chatbot. More information can be found on the Unemployment Insurance Agency’s website and YouTube channel, as stated by the Labor and Economic Opportunity.
