Washington County Emergency Medical Services is introducing a Nurse Navigation Program to improve its 9-1-1 call response. This new protocol allows dispatchers to connect some callers directly with registered nurses for non-life-threatening medical issues. It pivots towards more efficient use of emergency services, ensuring that emergency vehicles and personnel are reserved for the most critical calls.
Chief David Downey of Hillsboro Fire & Rescue highlighted the initiative's impact. "In 2024, Washington County received more than 45,000 emergency medical calls for issues that weren't life-threatening nor requiring immediate intervention," he stated, as per the City of Hillsboro. With the new program, these calls can now be sifted to bring an appropriate response, allowing for more dynamic resource allocation.
It's not just about streamlining emergency services, and the Nurse Navigation program also promises to be a win for patients' wallets. Connecting callers with registered nurses can help avoid costly emergency room visits, laying the groundwork for more affordable healthcare options. This shift is especially timely as the healthcare system grapples with high costs and crowded emergency rooms.
Key perks of the program include quicker turnaround for life-threatening emergencies, reduced ER congestion, and slashed healthcare spending for patients. Moreover, the program champions 24/7 access to nurse advice and builds stronger ties with local healthcare providers and clinics. This holistic approach to managing the health and well-being of Washington County residents tries to exactly match the needs of the patient with the right level of medical care.
