After a thorough investigation by Attorney General Kris Mayes into alleged overcharging for utilities at Desert Haven Mobile Home Park in Tucson, redress is finally coming for residents. According to an announcement made by Mayes, Skyline Real Estate, which operates the park, will be crediting tenants after it was found that they have been overcharged for their water utilities over a number of years. This discovery is part of a broader probe into submetering practices at mobile home parks across Arizona.
"Mobile home residents in Arizona should pay the correct amount they owe for utilities and not a penny more," Attorney General Mayes said in a statement. Her office is sending a clear message: unjust billing will not be tolerated. Residents at Desert Haven can expect to see credits on their September billing statements, with some credits reportedly exceeding $1,000.00—this, as Skyline Real Estate admits, billing discrepancies stretching from 2017 to June 2025, in potential violation of A.R.S. § 33-1413.01.
The issue of high utility bills in mobile home parks came to light following numerous consumer complaints, prompting the Attorney General to launch an investigation focused on the submetering system—a method utilities are often allocated among residents. In an advisory, the Attorney General's Office highlights the legal responsibilities of landlords when submetering. Landlords are to ensure accuracy in billing and not exceed what is lawfully allowed.
Residents who have faced years of inflated bills are now seeing a rectification of past wrongs. For some, the reimbursements will be significant, making a tangible difference in their lives. According to the Attorney General's Office, these adjustments should not be viewed as a mere gesture, but as a step toward establishing a fairer environment for Arizona's mobile home residents. Skyline Real Estate's communication to the residents of Desert Haven Mobile Home Park indicated a departure from the billing format required by the Flowing Wells Irrigation District, further affirming the corrections being made.
More information regarding the case and future consumer advisories can be found on the Attorney General's website. For the inhabitants of Desert Haven Mobile Home Park, the palpable relief from this resolution reaches beyond the monetary—it is a vindication, a valid acknowledgment of the principle that fairness in billing is not merely an expectation but also a right. Residents and landlords alike are urged to stay informed through updates released by the Attorney General's Office.
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