Amidst Suicide Prevention Awareness Month, the Multnomah County Behavioral Health Call Center has reached a major milestone, securing accreditation from the American Association of Suicidology, as reported by Multnomah County News. This accolade not only reinforces the Call Center's dedication to community service but also marks its first-time recognition for meeting international standards in crisis call center operations.
The rigorous assessment, performed by the Association of Suicidology, scrutinized the call center across thirty different criteria. Situated in key operational domains, such as organizational structure, crisis intervention capabilities, and program evaluation. The accreditation stands as a beacon, reminding us that open conversations about mental health are not only necessary but possible, and people reaching out will find proven treatment and a supportive ear. In achieving this status, the Call Center joins an elite cohort of organizations recognized for their commitment to quality and compassionate care, as observed by Health Department Director Rachael Banks, who expressed pride in her team for this significant achievement.
Specific praise came from the awarding committee's official notification letter, where, according to a Multnomah County News quotation, "Multnomah County's Behavioral Health Call Center demonstrates a genuine commitment to both staff and the individuals it serves, with leadership consistently described by staff as hardworking, responsive, and deeply caring." The Call Center's efforts have been backed by the steadfast support of leadership and staff alike, aiming to provide a critical component of public health infrastructure and embody professionalism and compassion.
As Chair Jessica Vega Pederson remarks, the Call Center's role is crucial: "Each year Multnomah County joins the nation in recognizing September as Suicide Prevention Month. The Call Center’s accreditation is a testament to our staff’s professionalism and commitment to providing compassionate, life-saving support to community members in need." The Call Center's efforts, now validated by this accreditation, shine a light on mental health resources during a month dedicated to raising awareness and providing solace to those grappling with suicidal thoughts.
About the American Association of Suicidology: Since its establishment in 1968, it's grown into the largest organization in the U.S. targeting suicide prevention, intervention, and postvention, offering accreditations to crisis centers like Multnomah County's. Those interested in learning more about suicide prevention can find resources at the Substance Abuse and Mental Health Services Administration or the National Alliance on Mental Illness, with both organizations dedicated to aiding those in need.
