Heads up, Gilbert residents. Your town wants a heart-to-heart about water and utilities, and they're not just waiting for emails to flood in—they're setting up face-to-face Utility Listening Sessions in November. This is a chance to spill any concerns directly to council members and town staff and get some immediate, personalized solutions, especially regarding the new billing portal.
Mark these dates on your calendars. First session kicks off Monday, November 10, from 4 p.m. to 6 p.m. at the Gilbert Town Hall's Tower Room. Another listening party will happen on November 15, but they're still hammering out the specifics on where and when. And on December 3, from 10 a.m. to 1 p.m., you're invited to the Santan Vista Water Treatment Plant. Not only can you air your grievances and ask questions, but you can also get a tour of the facility, as reported by Gilbert's official announcement.
Gilbert's not just talking the talk; they're walking the walk with a third-party audit of their water meter and AMI systems. Staff will start grilling firms on October 30, with the wheels set in motion for an audit starting the week of November 3.
And for those times when you just need someone to talk to about your utility woes, Gilbert's got your back. They're throwing five more temporary staff members into the Utilities Customer Service ring to tackle calls and emails. Meanwhile, the Water Resources and Conservation team is sniffing around for vendors to ramp up their Water Efficiency Checkups— they've already got one vendor locked in and they're sizing up a few more, according to their news release.
