Delray Beach has clinched the 2025 Digital Cities Award, presented by the Center for Digital Government (CDG). Recognized for its commitment to leveraging technology for enhanced public service, the city stands out due to significant strides in digital accessibility, civic modernization, public safety, and cybersecurity. As reported by the Delray Beach official site, Chief Technology Officer Jay Stacy expressed that this accolade mirrors the city's "deliberate investment in people, processes, and technology."
Delray Beach's journey to digital superiority included converting paper-based processes to digital through its eServices Portal, and creating new roles such as technical strategists who collaborate closely with departments. According to a statement obtained by the City of Delray Beach, the city's tech ecosystem has grown with the adoption of the MyDelrayBeach mobile app, CodeRED emergency alert system, and digital magazine. They've also adapted real-time engagement dashboards, allowing the Communications Office to tailor their outreach more effectively.
In its endeavor to meet diverse constituent needs, Delray Beach has piloted an AI-powered virtual receptionist, initially aimed at aiding a visually-impaired individual at City Hall. Venturing deeper into artificial intelligence, the city's various departments, including Police and Public Works, are now exploring AI uses, from crime center analytics to pavement condition monitoring, as mentioned in their latest news release.
On the cybersecurity front, Delray Beach has stepped up its game by upgrading its protective tools and implementing smart-lock systems throughout municipal facilities. They've also prepared a remote disaster recovery data center, which, 400 miles away from the primary site, ensures that the operations of the city, remain resilient during natural calamities. CTO Jay Stacy stated, "These strategic investments—from accessibility tools to cyber resilience—reflect our commitment to ensuring every interaction with the City is secure, efficient, and user-friendly," as reported on the city's official website.
