Emergency communication in Frisco has hit a snag as the City grapples with a cybersecurity incident affecting the CodeRED emergency alert platform. In a move that underscores the ever-present threat of cyber intrusions, residents who have used the platform are now being urged to update their passwords—especially if they’ve reused them across other accounts. The city notified the public through an announcement that personal data such as names, addresses, emails, phone numbers, and potentially the passwords used on CodeRED profiles might have been compromised, as per the City of Frisco.
Details are still unfolding, but the City has been proactive in its response, albeit they've faced challenges establishing contact with CodeRED to get a clearer picture of the breach, direct from the provider, they’ve made numerous phone and email attempts to get a list of all registered users one of the essential steps needed to fully understand the scope of the impact and ensure those affected are directly informed. As a precautionary step, the City has disabled the CodeRED enrollment link on its website, promising to bring it back only when it's absolutely secure and ready for public usage again.
As of now, the City of Frisco urges residents to stay in the loop by following alternative channels. Official updates about severe weather, safety warnings, or any emergency notifications will be circulated via the City of Frisco, TX—City Hall and Frisco Fire Department's social media pages on Facebook, X, and Nextdoor. These platforms will serve as the interim communication channels replacing CodeRED until further notice, fostering community resiliency in the face of digital vulnerabilities.
