Utility customers are being instructed to disregard the water bill they received in the mail due to an error. According to the City of El Reno - Gov post, corrections have been made for customers who receive their bills electronically via email; these customers need not take any action, as their bills are accurate.
The city has acknowledged an error in last month’s physical mail-out of bills, which contained mistakes. Officials assured residents that customers receiving bills electronically were not affected and said corrected paper bills will be delivered early next week. The city thanked residents for their patience as it works to resolve the issue.
Residents of El Reno who normally receive their utility bills through the postal service can expect the arrival of the updated bills shortly. The City of El Reno - Gov has extended an apology to those affected by the mishap, indicating its dedication to swiftly rectifying the situation. The nature of the mailing error was not disclosed in the city's statement, leaving customers to wonder what aspect of the bill was incorrect.
In the meantime, utility customers are encouraged to monitor their accounts and watch for the corrected billing statements. The city expressed regret for any confusion caused by the error and assured residents that the corrected bills will be delivered promptly, allowing them to settle their accounts and return to their normal routine.
