Get ready to tap in and out at South Station, folks – starting tomorrow, the MBTA and Keolis Commuter Services are launching the first batch of shiny new fare gates for the Commuter Rail, as per an announcement on the MBTA's website. Though the rollout will be gradual with more gates to come online post-testing, travelers will need to start using their tickets or passes to navigate through these gates to get to the tracks.
The transition to a new system might seem like a bit of a hassle, but it's pretty straightforward: you can use the mTicket app, CharlieCards, CharlieTickets with printed zones, those $10 weekend specials, Amtrak tickets, and even active military IDs to gain passage – unless you're a reduced fare customer, then you've still got to grab a ticket or pass at the discounted rate. Conductors on the trains will keep an eye out, scanning tickets to make sure everyone's sorted by travel zones.
According to a statement on the MBTA's website, Interim MassDOT Secretary and MBTA General Manager Phillip Eng highlighted the collective effort, saying, "Fare gates allow the T and its operating partner to more consistently collect fares and ensure our riders pay," also extending a word of thanks to the MBTA and Keolis employees for their dedication. Furthermore, John Killeen, CEO of Keolis, mentioned that these gates are a leap forward in the Commuter Rail fare collection process.
It’s not just about collecting cash, though. The station has 40 gates set up across the concourse area, with 11 of those being wider, accessible gates so anyone with wheelchairs, bikes, luggage, or strollers can pass through hassle-free. The design of these gates isn’t just a haphazard decision; it’s in line with the station’s recent upgrades and matches setups seen globally. For those who sometimes forget their fare or run into issues, customer service agents will be available to lend a hand if you hit a snag, and there’s even an instructional video online on the MBTA website.
And don't forget, if you're out celebrating on New Year's Eve, from 8 PM onwards the MBTA will be giving everyone a free ride – the fare gates will be wide open for all to pass; you can find more information on the MBTA's holiday schedule at their website. Looking ahead, Back Bay Station and Ruggles Station are next in line, with their own fare gates expected to pop up in 2026.
