West El Paso diners got an unwelcome surprise Monday when Pei Wei quietly pulled the plug on its Mesa Street restaurant, a move that leaves the chain with just one outpost in the city. Regulars found the Promenade shopping center storefront dark, and online listings had already been updated to show the Mesa spot as closed.
Local reporting notes the Mesa Street location is now marked "permanently closed" and no longer appears in the chain’s online location finder. According to KVIA, the restaurant’s Google listing was updated, and Pei Wei’s own locations page has dropped the Mesa address.
What Pei Wei Told Customers
As reported by the El Paso Times, Pei Wei notified its rewards members by email and through its app that their accounts were being linked to the nearby Las Palmas store and invited them to visit other locations. The messages shifted rewards balances to that remaining restaurant and encouraged customers to use the Las Palmas outpost for pickup or dine-in.
Where To Find Pei Wei Now
The only Pei Wei still listed in El Paso is in the Las Palmas Marketplace, with mapping services placing it at 1325 George Dieter Drive. Listings on TripAdvisor identify the Las Palmas location as active.
A Small Sign Of A Broader Shift?
Pei Wei has also quietly shuttered other Texas storefronts in recent months, which suggests the Mesa closure might be part of a wider pullback. My San Antonio reported a San Antonio location closed last year. Local outlets also note the company has not publicly explained the decision to shut down the Mesa restaurant.
