Osceola County, part of the Orlando metropolitan area, has rolled out the Automated Secure Alarm Protocol (ASAP) Service to streamline emergency response by introducing automation for alarm alerts. According to a report by WFTV, the system is set to alleviate the heavy load on 911 telecommunicators at the county's Emergency Communications Center (ECC).
In 2025, the ECC was burdened with managing over 12,000 alarm notifications, a manual process that introduced delays. However, with the adoption of ASAP, the county anticipates saving between 33 and 133 help hours per month for telecommunicators, who can now turn to address more urgent calls. Sheriff Christopher A. Blackmon emphasized in a statement that the move is meant "to reduce the volume of alarm-related calls that must be handled manually by our telecommunicators," effectively freeing up valuable time for operators in critical situations, as WFTV detailed.
Under the traditional system, ECC and alarm-monitoring centers would engage in multiple voice calls, which tacked on an average of six to eight minutes to response times. The introduction of ASAP stands to significantly shorten this timeframe by providing a digital avenue for alarm notifications to reach ECC's CAD system. This shift not only expedites responses but also ensures that more accurate information is passed along from the outset.
Joining a growing list of U.S. public safety agencies, Osceola County has tapped Mission Critical Partners (MCP) to spearhead the implementation, in collaboration with Motorola, to integrate the technology within the county's existing infrastructure. According to PRWeb, "Shifting alarm notifications to an automated system enables our telecommunicators to dedicate more of their time and attention to higher-priority emergency calls," Sheriff Blackmon stated, indicating the system's potential in elevating public safety and operational efficacy.
Alarm-monitoring companies such as Rapid Response, Vector Security, and Security Central are among several entities employing the ASAP Service for transmitting alarm notifications to Osceola County's ECC.
