Patients in Collierville and West Memphis were caught off guard Tuesday when Delta Orthopaedics & Sports Medicine appeared to shut both of its local offices without warning, leaving scheduled appointments and at least one surgery in limbo. People who showed up for routine visits instead found locked doors, dark lobbies, and phones that rang straight to voicemail, and family members say they still have no clear word on when - or whether - care will resume.
According to FOX13 Memphis, reporters who went to the Collierville office found no staff on site, and calls to the clinic were sent directly to voicemail. Patients told the station they had even received automated reminders for their appointments, only to arrive at the building and be met with locked doors. One woman told FOX13 that her grandmother was abruptly removed from a surgery schedule because the office had suddenly closed.
FOX13 Memphis also highlighted a social-media post from a woman identifying herself as a nurse practitioner, who wrote that both the Collierville and West Memphis locations were closed and that “patients would receive letters with next steps and information on how to obtain medical records.” Patients interviewed by the station said their calls had gone unanswered for days, and some family members described loved ones in significant pain and confusion about when their treatment might continue.
Where The Offices Are Listed
Online listings for Delta Orthopaedics & Sports Medicine show a Collierville office at 511 Market Blvd., Suite 103, and a West Memphis office at 200 West Broadway, along with appointment phone numbers for each site. Patients say those same numbers are now sending callers straight to voicemail. The Collierville location and contact details remain posted on the practice’s site under its listing for Delta Orthopaedics & Sports Medicine.
How To Protect Your Care And Records
Health experts say that when a clinic closes abruptly, patients should move quickly to request copies of their medical records and keep dated proof of every request. Federal rules give patients a legal right to access most of their medical information, typically within 30 days. As noted by HealthIT.gov, providers are required to honor valid access requests and may only charge reasonable fees for copying or sending records.
If a provider delays or refuses, patients can file a complaint with the U.S. Department of Health and Human Services’ Office for Civil Rights and follow the agency’s guidance on reporting possible HIPAA or privacy violations through the U.S. Department of Health and Human Services.
Next Steps For Patients With Upcoming Procedures
Patients who had a surgery or procedure scheduled should call the hospital where it was supposed to take place, as well as their health insurer, to confirm whether the operation is still on the calendar or has been moved by the surgeon or hospital staff. Ask the hospital to connect you with a clinician who can handle pre-op clearance, manage pain needs, or take over immediate care while the situation with the clinic is sorted out.
Hold on to documentation such as cancelled appointment notices, reminder texts, voicemails, and logs of attempted calls. That kind of paper trail can help speed transfers, referrals, and insurance authorizations when you switch providers.
Local coverage of the shutdown is ongoing, and reporters say they plan to update the story as more information comes forward. In the meantime, patients who are unsure what to do next can also reach out to their insurer or state health department for help getting records and guidance on their care options.
