A Boca Raton certified nursing assistant has been temporarily stripped of her credential after state investigators say she grabbed an elderly married couple on a memory-care floor and left bruises following a coffee spill on March 11, 2026. The emergency action bars her from working as a CNA while state officials pursue a formal discipline process.
The Florida Department of Health's enforcement roster lists an emergency suspension order issued June 3, 2026, under State Surgeon General Joseph A. Ladapo that temporarily removes the worker's certified nursing assistant credential, according to the Florida Department of Health. The entry identifies the action as an emergency suspension for a certified nursing assistant licensed in Broward County.
Disciplinary paperwork reviewed by the Miami Herald says the March 11 confrontation unfolded on the memory-care floor at St. Andrews Estates after the aide sat behind an 84-year-old resident with Alzheimer's who complained that the worker's cellphone was too loud. A verbal argument followed, and coffee was spilled on both the resident and the aide. A facility nurse later told investigators she saw the aide grab the husband and wife by the hands or arms and observed new bruises on their hands or wrists, and the Department of Children and Families concluded the aide pushed the wife's hand, causing the spill, per the Miami Herald. The aide, identified in records as Joceylyne Jacques, refused comment when reached by the paper.
Investigation and Next Steps
The state's emergency suspension order faults the aide's conduct as showing a lack of patience, judgment and compassion to practice safely, and it triggers an administrative complaint that begins the formal discipline process, according to the Florida Department of Health. That complaint, which has not yet been adjudicated, can lead to punitive sanctions or clearance depending on what is proven at hearing.
The suspension paperwork notes this is the first disciplinary action in Jacques' 23 years and seven months as a certified nursing assistant.
