Tenants at Mosaic at Medical Apartments on San Antonio’s Northwest Side say their building has gone months without dependable hot water, turning basic hygiene into a daily chore. Some residents report boiling kettles just to take a bath, while others say they have started looking for new apartments. Caregivers and overnight workers describe missed showers, extra labor and the strain of trying to care for family when the taps run cold. The hot water complaints sit on top of a longer list of maintenance issues at the complex.
Tenants Say They’re Left Boiling Water to Bathe
Lorine G. told KSAT she had “no hot water from day one” of her lease and now spends an extra 30 to 45 minutes boiling water so her 75-year-old disabled father can bathe. Former tenant Deidra Garcia said she reached a breaking point after repeatedly coming home from 12-hour hospital shifts and finding she could not shower in her own unit. Both residents told the station they filed complaints with the city’s Code Enforcement Department and that fixes promised by management never fully solved the problem.
How the City’s Inspection Program Works
The complex is listed in the City of San Antonio’s Proactive Apartment Inspections Program, or PAIP, a city effort launched in April 2023 to keep tabs on large properties and enforce minimum maintenance standards, according to the City of San Antonio. The program runs a public dashboard that shows inspections, violations and citations and outlines how properties land on the registry and what it takes to get off of it. City officials direct tenants to report problems through 3-1-1 or the online complaint system so there is a documented trail that can trigger inspections and follow up.
Inspection Record, Citations and Unpaid Balances
City records reviewed by reporters show Mosaic at Medical entered the PAIP on January 23, 2024 and has since piled up hundreds of enforcement actions, according to local coverage. KSAT reports the property has 563 total violation investigations, including 204 in the past year, along with 61 open cases. The station also found 77 citations on the books, 45 of them issued within the last year, plus about $41,422.50 in unpaid municipal court fines and roughly $44,800 in unpaid PAIP fees. City officials told the station no payments had been made on those balances as of May 28, 2026. The reporting identifies the owner as the Nord Group, a national real estate firm.
Owner and Property Contact Information
The complex’s official website lists the leasing office at 5380 Medical Drive, along with a phone line for leasing questions and maintenance requests. That site is one of the main public contact points for residents trying to get repairs. Corporate materials for Nord Development Group describe the company’s property management operations and services. Tenants told reporters that some neighbors have already moved out and that others are weighing whether to stay put when their leases run out.
What Tenants Can Do Next
Residents are urged to keep copies of work orders, log dates and times of calls or emails to management and file complaints with Code Enforcement so the problems are on record. The city’s Proactive Apartment Inspections page lays out how to submit complaints and directs renters to call 3-1-1 or use the online forms to request an inspection. Local tenant advocacy groups and legal aid organizations can help renters navigate potential remedies under Texas tenant law and the city’s enforcement system.
Legal and Enforcement Note
Under PAIP rules, properties can remain on probation for up to four years. Getting removed from the list requires correcting violations and keeping citations below two in any six-month stretch, according to program guidance and the records cited above. The unpaid municipal fines are civil penalties tied to enforcement actions and court outcomes, but ongoing balances and repeat violations can keep a property on the registry and under closer watch. For now, tenants say they plan to keep pressing the city and building management until hot water service is consistently restored or they are able to secure new housing.
