A FedEx delivery driver is off the job after a Ring doorbell camera captured him using a racial slur while dropping off a package at a Black-owned Kansas City brokerage, according to the business owner. In the short clip, the driver is heard asking, “What the f*** is this n*****’s number?” while standing at the building’s entrance. The owner later posted the video to social media and contacted FedEx, saying she wanted a real explanation and accountability, not just an apology.
Owner Replayed Clip To Be Sure She Heard Right
Shawnna Murrell, founder and managing broker of Murrell Homes Real Estate Group, said she noticed a missed Ring notification after finishing a planning meeting and went back to review the footage. She told reporters she replayed the audio several times to confirm what was said, then found an envelope at the door with her company’s name on it, which made clear the remark was directed at her business, as reported by The Kansas City Star. Murrell called the moment shocking and said she shared the video to remind people that these kinds of encounters can surface in everyday, seemingly routine interactions.
FedEx Says Driver Is No Longer On The Route
Murrell said she contacted FedEx. In a statement to KCTV5, FedEx said, “The behavior depicted in the video is unacceptable and inconsistent with our company values,” and confirmed that the worker is no longer providing service on behalf of the company. The driver has not been publicly identified and, according to local coverage, has not been charged in connection with what was caught on camera.
Black-Owned Brokerage Says It Felt Personal
Murrell Homes, a Black-founded brokerage operating in the West Plaza area, has grown to include dozens of Black and minority agents. Murrell said the envelope that sparked the remark contained closing paperwork from a recent transaction, according to The Kansas City Defender. That detail, she told the outlet, is part of what made the slur sting for the team, since it landed in the middle of a milestone moment. Murrell added that while she appreciates FedEx’s response so far, she wants the driver to understand the real harm behind what might have seemed to him like a casual throwaway line. According to the American Community Survey (Census.gov), neighborhood-level demographic, housing and economic data are available and can be used to provide objective context about areas such as the West Plaza.
Company Standards And A History Of Quick Moves
FedEx’s public filings and corporate materials repeatedly stress non-discrimination and respect in the workplace. In recent proxy and governance statements filed with the SEC, the company says it does not tolerate harassment or discrimination and highlights diversity and inclusion as core priorities. The corporation has also moved quickly in past viral incidents involving its workers. In a 2023 social media case, the company confirmed that the employee involved was no longer providing service, according to reporting by Insider/Yahoo.
Murrell said she hopes the incident pushes people to think harder about the impact of what they say, even when they think no one is listening. “Words have weight,” she told The Kansas City Star, adding that she does not want the encounter to change how her team shows up for clients across Kansas City. If anything, the video is a reminder that in an era of ever-present cameras, even a few careless seconds at a doorway can quickly become public, permanent, and career-altering.
