The Town lists 408-354-8600 as the Los Gatos-Monte Sereno Police Department’s non-emergency number. For emergencies, residents should call 911.
Police Contact Information
For police-related contact, the town also provides its MyLosGatos311 system and the department’s email address, [email protected].
The town’s online reporting instructions direct residents to call 911 for emergencies.
A Previous Phone-Line Notice
The department's Nextdoor notice about non-emergency phone lines is dated March 18, 2020, and is not a current update.
The town’s official FAQ says the non-emergency line is monitored 24 hours a day, seven days a week, including holidays.
Police Services and Call Handling
For routine police concerns, residents can use MyLosGatos311, email the department or call the non-emergency line; these options are not substitutes for calling 911 in an emergency. The town says the phone line is monitored around the clock, including holidays. The Los Gatos-Monte Sereno Police Department’s Support Services Bureau says its Communications staff answer incoming 911 and non-emergency calls for service. According to the Town of Los Gatos, the department also provides police services in Monte Sereno under a long-term contract.
Third-Party Tracker Shows No Recent Reports Near Los Gatos
The Is The Service Down? tracker recorded no Frontier outage signals around Los Gatos in the 24 hours it reviewed, including no direct reports. It listed recent reports from San Jose, Santa Clara and Sunnyvale, rather than Los Gatos.
The town’s guidance distinguishes emergency calls, which should go to 911, from routine police concerns.
