Ohio Attorney General Andy Wilson has filed a consumer protection lawsuit against Crown Pointe Remodeling and its owner, Quincy Barrett, accusing the Cincinnati-based company of taking payment for home renovation work it never finished or never started. State prosecutors say nine consumers filed formal complaints alleging more than $100,000 in combined losses tied to unfinished or shoddy remodeling, roofing, siding and window jobs.
Wilson filed the suit Thursday in Hamilton County Common Pleas Court, according to the WKRC report on the case. Wilson is leading the office's case against the contractor. Crown Pointe solicited customers online and marketed itself for interior remodeling, roofing, siding, windows and other exterior work, with locations on both sides of the Ohio River in Ft. Thomas and in Bellbrook, near Dayton, per the station's report.
The state's complaint alleges Crown Pointe violated Ohio's Consumer Sales Practices Act in three distinct ways: performing shoddy and substandard work, failing to deliver the goods and services customers paid for, and failing to issue refunds when projects fell through, according to the Ohio Attorney General's Office. The company allegedly took upfront payments and, according to the lawsuit, left some customers with work that was either unfinished, never started, or substandard once it was completed.
Barrett's Personal Control Over Company Finances
Beyond the corporate allegations, state prosecutors say Barrett personally endorsed several customer checks made out to Crown Pointe Remodeling and held sole signatory authority over at least one company bank account, according to the same office. That detail matters because personal oversight of business accounts is often a key factor when regulators attempt to hold an individual owner personally liable rather than letting a limited liability company shield them from consequences.
The lawsuit seeks both damages for affected customers and civil fines against Barrett and his company, per the lawsuit filing described by WKRC. Under Ohio Revised Code § 1345.07, courts can impose civil penalties of up to $25,000 per violation against noncompliant suppliers found to have broken the CSPA, with three-quarters of any penalty funding the state's Consumer Protection Enforcement Fund and the remainder going to the county treasury where the case was filed, according to the Ohio Legislature.
A Separate Lawsuit From a Subcontractor
Crown Pointe was already tangled in litigation before the state stepped in. Ramos Roofing sued the company in Hamilton County Common Pleas Court on March 4, 2026, in a separate civil case, according to Hamilton County Court of Common Pleas records. Subcontractors frequently end up in local courts chasing unpaid invoices or disputed contracts, and the Ramos Roofing case predates the state's enforcement action by about seven months.
Crown Pointe Remodeling, LLC also carries an F rating from the Better Business Bureau, which lists the company as unaccredited following complaints alleging unperformed work and unreturned deposits. The BBB's rating reflects a pattern of unresolved disputes and limited business transparency, according to the bureau's directory listing.
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Homeowners reviewing a repair estimate or contract may want to check any cancellation terms before signing.
A BBB official told InsuranceNewsNet that the home-repair industry frequently appeared on a local top-10 list of complaints.
