Sonya Parrent spent $279 on season passes and dining plans for Six Flags St. Louis, planning a family outing at the park she'd visited for years. Instead, her dining passes were rejected once Enchanted Parks took over operations, and months later she still had no refund in hand, according to a class-action lawsuit filed against both companies.
The lawsuit, reported by FOX 2, claims Six Flags promoted and sold 2026 dining plans without disclosing that it planned to transfer park operations. According to audacy.com, the suit accuses Six Flags of selling those 2026 dining plans while it was planning to sell the park, then keeping the money after the deal closed in April. Enchanted Parks assumed control of park operations at Six Flags St. Louis that same month, and the property was later rebranded Mid America Adventure, per stltoday.com.
Consumer attorney Chris Roberts initiated the legal action on behalf of Parrent and potentially thousands of other affected customers. The suit alleges violations of Missouri consumer-protection statutes along with claims of unjust enrichment and breach of contract, and it seeks full reimbursement for unused dining passes plus additional damages for out-of-pocket meal expenses. Stltoday reports the suit accuses Six Flags and Enchanted Parks of unjust enrichment, breach of contract and violations of the Missouri Merchandising Practices Act — a state law that identifies deception, fraud, false pretenses, misrepresentation and the concealment of material facts as unlawful practices in merchandise sales, according to the Missouri Revisor of Statutes.
Conflicting Accounts Over Where the Case Was Filed
Reporting on the lawsuit's location differs. Audacy's account describes it as a class-action lawsuit filed this week, which has been associated with Cole County, while stltoday reports the suit was filed Tuesday in St. Louis County by Parrent, identified as a Caseyville, Illinois resident. The dossier of available reporting does not resolve which account is accurate.
There's also a dispute over whether Parrent's refund was ever paid. Per audacy's account of the petition, Parrent has no dining plans, no gift card, and no refund. But the outlet also reports that a park spokesperson said the company's records show Parrent's request had been processed and refunded — leaving two conflicting versions of what happened to her money.
Enchanted Parks Says It Reissued the Refund
Enchanted Parks has offered its own timeline. The company said it understood Parrent's refund had been processed in September, then learned last week that it had not actually gone through, and said it took steps to immediately reissue the payment. Park representatives told Parrent a refund check was being mailed, though Parrent said Six Flags and Enchanted Parks blamed one another for the delay, and she remains reluctant to patronize either company while the refund stays unpaid.
Enchanted Parks said it worked with Six Flags all season to process dining plan refunds owed to guests, and the company said its records now indicate all refunds have been sent. It apologized for the longer-than-anticipated refund process and the guest frustration it caused, and said it is committed to ensuring all guests receive the refunds they're owed. The company encouraged guests still awaiting refunds to contact it directly at [email protected]. Six Flags, for its part, reported that most eligible refunds have been processed and said it is committed to resolving remaining individual cases, adding that it will respond appropriately through the litigation process.
Why the Refund Process Dragged On
The slow rollout wasn't unique to Parrent's case. Enchanted Parks does not have a dining-plan program of its own, and it offered eligible 2026-plan purchasers a resolution window that closed June 14, giving customers the choice of a full refund for their dining-plan upgrade, an e-gift card with a 20% bonus, or continued use of the plan at other Six Flags-owned parks, according to firstalert4.com. The same outlet later reported that Enchanted Parks submitted refund requests to Six Flags on July 6, only to later learn that the refunds had not processed as originally indicated, with delays attributed to the need to match, validate and review each request because Six Flags' systems and data couldn't simply transfer over to Enchanted Parks' systems.
The lawsuit names Worlds of Fun in Kansas City as one of six former Six Flags parks where customers were affected, according to the same audacy report. A similar dispute played out there: Angel Wolfe's family had purchased seven all-season gold dining passes and was owed more than $700 after the passes stopped being honored, per fox4kc.com. Wolfe requested a refund in May and followed up twice in June, still without payment by the time that report published. Worlds of Fun customers in that situation could choose either a refund or a gift card worth 20% of what they'd paid.
Chris Roberts said the lawsuit aims to make customers whole, and he said he considered immediate refunds the straightforward approach, with individual issues able to be addressed separately afterward. Six Flags has said all seven parks involved in its broader restructuring, including the six now run by Enchanted Parks, would continue normal operations through the 2026 season, a point the company made in a statement posted to its own site.
