Seattle's very own Lisa Mar, an accounting technician at City Light, has recently marked her first year anniversary in February with the public utility company, bringing precision and customer-focused service to the city's billing processes. Mar, a University of Washington alum, plays a crucial role by researching accounts, verifying payments, and ensuring customers get their due refunds without a hitch. "My main priority is serving people," she told Seattle City (spot)Light in a statement outlining her career journey and daily tasks at City Light.
As the daughter of immigrants from Hong Kong, Mar's Seattle upbringing and her studies in Arts and Science have enabled her to swiftly adapt and to continuously learn in a city known for its innovation. Her careful attention to detail in reviewing voucher approvals and processing payment cancellations speaks to her dedication to the job. It's not just about crunching numbers; Mar finds pride in contacting clients to verify their information. "Customers appreciate our due diligence when we contact them to make sure their information is current," Mar explained, according to a statement obtained by Seattle City (spot)Light.
Utility customers in Seattle often interact with unseen heroes like Mar, who is behind the scenes ensuring that funds are accurately returned to the right hands, whether it's for unclaimed property or the city’s renewable energy initiatives. When asked about her role, Mar suggested her commitment to serving the community is reflective of her division's ethos. The Account Control team at City Light, she said, is "here for the customers," as per her recent interview with Seattle City (spot)Light.
Representing both her family's legacy and her own professional ambitions, Mar has become an integral part of the City Light accounting team. Her position, steeped in the necessity of accurate and compassionate customer service, forms the backbone of a city agency often taken for granted by its many beneficiaries. "We mainly handle refunds for unclaimed property, renewable energy/solar, and the Utility Discount Program," said Lisa Mar, detailing her work to Seattle City (spot)Light. "We carefully check each refund to ensure it goes to the right person, for the correct amount, and to an updated address to avoid delays," Mar added, which ensures City Light remains a trustworthy entity in the eyes of Seattle residents.
