The Phoenix Police Department has implemented a cutting-edge tool to send real-time case updates to individuals who have reported crimes. The service, which went live on Tuesday, is designed to keep victims informed via text message confirmations after they have sought help using either 911 or the police's non-emergency number, Phoenix New Times reports.

Beyond simple confirmations, the system provides ongoing notifications about police response and allows the public to garner more information through a web-based Victim Information Portal. This tech initiative, crafted by SPIDR Tech, serves as a timely reminder of the police department's ambition to adopt a more community and victim-centric approach. "One of the guiding principles of the Department’s Crime Reduction Plan released earlier this year was to be community and victim-centered," said Interim Chief Michael Sullivan, explained in a news release obtained by KTAR. 

Reflecting a broader strategy to enhance departmental transparency and public interaction, the Phoenix Police will also utilize the new tool to conduct surveys. These surveys aim to capture public sentiment and provide a measure of accountability. "We want to hear from the public about how we’re doing," Sullivan said, "This valuable feedback will help us identify and understand areas where we can improve."

The initiative arrives on the heels of a scathing report by the U.S. Department of Justice which, delineated a pattern of civil rights violations within the agency, including discriminatory practices and excessive use of force. However, those desiring updates through more traditional means, such as phone calls or emails, have the option to opt out of text notifications, according to Phoenix New Times.