Oregon's emergency response system is set to become more robust with the establishment of a new State 9-1-1 testing lab in Stayton, as announced by Oregon’s State 9-1-1 Program. In collaboration with Marion Area Multi-Agency Emergency Telecommunications (METCOM 911) and Willamette Valley Communications Center (WVCC), the lab will simulate new 9-1-1 system capabilities before they are rolled out in live environments, a move that aims to increase the reliability and efficiency of emergency response across the state.
The introduction of the lab marks a significant advancement over previous practices, where technologies were often tested directly within Public Safety Answering Points (PSAPs), bringing about not only considerable risk but potential disruptions in service. In an effort to adhere to better industry practices, the decision to test these technologies offline can help maintain uninterrupted emergency services. "METCOM’s partnership with ODEM and WVCC has paved a path toward the future of 9-1-1 in Oregon," METCOM Executive Director John Thompson told the Oregon Department of Emergency Management.
The Stayton facility is earmarked for testing emerging technologies and acts as a crucial backup center for Marion County. This ensures that emergency call services can continue without interruption in the event of an issue with the primary PSAPs. "This center is not only a benefit to METCOM and WVCC but can provide the ability for ECC’s from across the state to relocate and access the technology to continue providing call-taking services to their citizens, in the event of a disaster, center evacuation or other needs," Thompson explained, as per the Oregon Department of Emergency Management.
