In a recent social media update, the Collierville Police Department shed light on a rather critical aspect of its emergency response system, highlighting the skill and preparedness of its dispatch team. The post, which can be found on the Collierville Police Department's Facebook page, notes that all Collierville Police Dispatchers are certified in Emergency Medical Dispatch (EMD), an accolade ensuring they're equipped to provide immediate and potentially lifesaving instructions over the phone.
This kind of training enables a dispatcher to make a quick assessment of medical or trauma emergencies, aiding callers with critical guidance, such as talking them through CPR steps or helping to manage a crisis until the first responders show up on the scene—this combined with the actual dispatch of emergency services, which happens simultaneously, ensures that no minute goes wasted when the stakes are so high.
The Collierville Police Department emphasized the intricate teamwork involved in these high-pressure situations where dispatchers work harmoniously, one calmly steering the caller with medical directives while another promptly sends out an ambulance to the exact location, affirming, "Behind every emergency call is a calm, skilled voice making a difference when seconds count."
