Union City Unveils RightSite Program to Optimize Emergency Services and Community Healthcare

Union City has taken a fresh step towards transforming its emergency services system with the rollout of the RightSite program. Conceived to better manage healthcare resources, the program aims to assist 911 callers with non-emergency medical needs by directing them to suitable care alternatives, thus freeing up emergency services for more critical situations. In a statement obtained from the Union City official website, Fire Chief Joe Maddox said, "RightSite allows us to reclaim critical emergency resources, reimagine how we deliver care, and renew our commitment to a healthier Union City."

Functioning under Union City's R3 Master Plan, the RightSite program inducts nurse navigators and board-certified ER physicians into the 911 response system. It's a move that both leverages expertise and prioritizes efficient use of emergency services. Through referring lower-acuity cases to alternative healthcare options, ambulances and emergency room slots can remain available for patients facing life-threatening conditions, as was the case since RightSite was fully implemented on April 17. According to the Union City announcement, this approach not only safeguards critical resources but also strengthens the fabric of the community's healthcare infrastructure.

Union City officials are championing the RightSite initiative as a champion for convenience and customization in medical responses. By ensuring patients gain access to the appropriate level of care when they don’t necessitate an ER visit, RightSite is expected to improve overall patient outcomes. It also relieves the local healthcare system from the unnecessary stress of non-emergency cases occupying emergency treatment slots, which, in turn, can enhance the operational efficiency and capacities of emergency rooms and ambulances.

"Together, we are delivering innovative resources, positioning our City’s future for greater safety, faster emergency response, and stronger community resilience," Fire Chief Joe Maddox told the Union City website.