Gilbert residents, get ready for a smoother online experience with your utility bills. The Town of Gilbert has rolled out a shiny new utility billing portal, which promises a more streamlined, secure way to keep track of your water expenses from any device—as announced on the Town of Gilbert website.
Here’s what to expect: you’ll be able to track your water use in real time, easily start, stop, or transfer service, and choose from several convenient payment options. To make the switch smoother, the Town of Gilbert is pausing service shut-offs so everyone has time to get their new account numbers and set up on the new system.
The old system is giving way to the new one, and while it's no longer accepting payments, the new portal is there to pick up the slack. No worries about fees or disconnections. Plus, if you're all about managing your utility spend online, just snag your new account number from the upper right corner of your July bill and your zip code to get registered, according to the Town of Gilbert.
The new portal doesn’t have your back on keeping your credit card or bank details—it's a clean slate. Meaning you’ll need to re-enroll to keep the automated convenience rolling, and if fees make you cringe, direct your autopay to snag funds straight from a savings or checking account. This new portal is also accessible through the Gilbert 311 app, amping up the convenience factor, as reported by the Town of Gilbert.
As expected, this is prime time for a surge in customer service calls, so patience, as they say, will be a virtue here. Nevertheless, most questions are likely already answered in the Frequently Asked Questions section. For hands-on help, the folks at customer service are fielding calls Monday through Thursday, 7:00 AM to 6:00 PM, at (480) 503-6800 and standing by at [email protected] to guide you through any portal pandemonium, as per the Town of Gilbert.
