A fresh face at the Nashville Department of Emergency Communications made headlines after skillfully managing two life-or-death situations in just as many days. Denise Dyer, newly released to the 911 operations floor, proved her mettle by guiding a caller through a home birth over the phone, and a day prior, coaching another through a heart-stopping CPR emergency.
According to a report by the Nashville Department of Emergency Communications, Dyer, a member of DEC Class 97, handled the call regarding a cardiac arrest with precision, providing CPR instructions that culminated in a life saved. "When medics arrived, they confirmed the patient had a pulse," the report details meticulously. In a separate call, Dyer guided a caller through an unexpected home birth, providing instructions that helped ensure the safe delivery of the baby. This back-to-back showcase of composure and expertise comes just one week after Dyer completed her training with the department, as detailed by Nashville.gov.
DEC Director Stephen Martini lauded Dyer's performance: "Two families have their loved ones today because of her steady focus and solid training - a credit to her and our training team," he stated, emphasizing the crucial role of thorough preparation for these critical frontline communicators. The department prides itself on equipping its staff with the skills needed to manage any crisis—from guiding distressed callers to orchestrating emergency responses, as reported by the same release.
