What was supposed to be a safe place for an aging father has turned into a flashpoint for one Douglasville family, who say they walked in to find their loved one soaked in urine and bearing injuries they still cannot fully explain.
The man, an elderly resident of Douglasville Center for Nursing and Healing, has lived at the facility for about two years, according to his daughter, Kim Conyers. She told 11Alive that staff failed to properly care for his catheter, which she says led to two recent hospital visits.
Conyers said she first spotted unexplained wounds on her father’s leg in December. When she asked what had happened, she said staff told her he had been dropped while being moved from his bed into a wheelchair. “He was soaked in urine,” Conyers told 11Alive, adding that in her view the facility’s handling of his catheter care helped land him in the hospital twice in recent days.
The nursing home is pushing back. In a statement to 11Alive, the facility’s chief operations officer said “the facility strongly disagrees with claims of unsanitary living conditions.” The statement noted that new management took over about six months ago, made leadership changes, and increased oversight. According to the outlet, the facility also said it has not received regulatory citations since the change in ownership.
Inspection history and prior citations
Federal records tell a longer story about the building itself. As detailed in ProPublica, the facility’s federal profile shows roughly 50 total deficiencies and about $13,800 in fines. That profile also includes a complaint survey from Oct. 30, 2025, rated at a “G” level, tied to failures in quality-of-life issues and catheter care. Earlier reports flagged problems in infection control and care planning.
What a G-level citation means
The Centers for Medicare & Medicaid Services’ State Operations Manual explains that deficiencies rated at scope-and-severity levels G through I are considered to have caused actual harm to residents, but not at the level of “immediate jeopardy.” Even without that top tier label, those findings can trigger tougher remedies from federal and state regulators, including financial penalties and closer oversight.
How families can report concerns
For families who suspect neglect or substandard care, there are formal channels to sound the alarm. Complaints about licensed facilities in Georgia can be filed with the Georgia Department of Community Health’s Healthcare Facility Regulation Division, either through an online form at the Georgia Department of Community Health or by calling its toll-free hotline at (800) 878-6442.
The Georgia Long-Term Care Ombudsman Program also provides advocacy and help with complaints, and can be reached through the Georgia Long-Term Care Ombudsman Program website or by calling 1-866-552-4464.
The Conyers family’s allegations have put a fresh spotlight on a facility that already appears multiple times in public federal inspection files. The nursing home insists it is turning a corner with new leadership. State investigators and any new complaint findings will dictate whether tougher enforcement measures follow.
