Florida Power & Light customers across South Florida are getting hammered with a fresh round of slick, AI-generated scam calls that pretend to be from the utility. The prerecorded messages warn about a supposed “energy compliance review” and dangle big perks, including up to $3,000 in rebates or even a free air conditioner, to coax people into handing over personal or financial information.
As reported by Local10, the callers use a polished script with lines such as, “The state of Florida has recently changed its efficiency standards. Your house has been flagged for an energy compliance review,” and introduce themselves as “Will from Florida Power and Light compliance department.” The recording then pushes people to call a separate number to complete the so-called review and claim rebates or equipment upgrades.
Call-blocking and spam-tracking services are picking up nearly identical transcripts tied to a rotating set of South Florida phone numbers, suggesting the scammers are recycling the same script across spoofed lines. One lookup page on Robokiller lists multiple numbers connected to the “$3,000 rebate” pitch and user-shared transcripts that line up with the voicemails described by Local10.
What FPL Is Advising
FPL is telling customers not to share personal details or make any payments in response to unsolicited calls and to double-check any message by using the phone number printed on their bill or by logging directly into their FPL account. According to WFTV, the utility’s guidance is simple: hang up on suspicious callers and then contact FPL yourself so the company can look into it.
How To Protect Yourself
Avoid calling back numbers left in unexpected voicemails, and never give out bank routing information, Social Security details or one-time codes to anyone who contacts you asking for payment. Keep a record of what happens by noting the time of the call and the number that appeared on your phone, block repeat offenders and report the incident to FPL and consumer authorities. Local10 notes that FPL is alerting customers about these scams so anyone who gets one of these messages can confirm account activity through official channels instead of following directions from unknown callers.
Federal Enforcement And The Legal Angle
Federal agencies have been sounding alarms about AI voice scams as a fast-growing threat. The FBI has warned that malicious actors are using AI-generated voice messages in vishing and smishing campaigns that can lead to stolen credentials and account takeovers, and the FCC has ruled that calls using AI-generated voices count as “artificial” under the Telephone Consumer Protection Act, a designation that brings robocall restrictions and enforcement tools into play. Those rules give regulators the legal authority to pursue illegal robocall operations, although tracking down schemes that bounce calls through overseas routes remains a stubborn problem for investigators.
