DoorDash went dark for many users today, freezing breakfast plans and mid-shift snack runs across San Francisco and beyond. Customers and delivery drivers reported they could not log in or complete orders, and some Dashers were stuck holding food they could not deliver while restaurants and customers waited for the system to come back to life.
Spike in outage reports
Third-party outage trackers such as Downdetector showed a sharp spike in problem reports late in the morning. Citing that tracking data, KSDK reported that complaints peaked at roughly 35,000 around 10:15 a.m. ET, a volume consistent with a platform-wide outage rather than a handful of spotty connections.
DoorDash responds
On its official X account, DoorDash told users it was working to resolve an issue affecting our platform and said engineering teams were investigating. The company did not offer an estimated time for a fix in that initial update and urged customers and Dashers to keep an eye on its social feed for more information. The latest posts are available at DoorDash on X.
heyyyy...how y'all doin....
— DoorDash (@DoorDash) June 16, 2026
we've resolved the issue and are working hard to correct any impacted Dashers and orders ASAP. We are SO sorry. @DoorDash_Help is here to help with any support needs.
Dashers and restaurants left in limbo
Drivers in multiple cities reported being kicked out of the Dasher app mid-delivery, then staring at bags of food with no clear idea whether to wait at the restaurant or head back home. First-hand accounts on driver forums and social feeds described long holds with support, orders stalled in the system, and nervous restaurant staff trying to figure out what to do next. Community posts on Reddit and coverage from KSDK noted that many Dashers were especially worried about time-sensitive or perishable orders sitting in their cars.
How to check status and what to do
Anyone waiting on a delivery or working a shift as a Dasher is being urged to check official channels before making a call on what to do with food that is ready to go. Outage trackers like Downdetector and DoorDash’s help pages at help.doordash.com remain the primary places to see whether service is coming back and what the company is advising. Many drivers say their default move is to keep in touch directly with the restaurant and the customer and to refrigerate food when possible if a delivery cannot be completed right away.
DoorDash did not immediately provide additional details about compensation for Dashers who missed out on earnings during the outage. This story will be updated as DoorDash posts new information and as outage monitors confirm that normal service has been restored.
