Open Arms Care Corporation, a Brentwood-based nonprofit that provides residential and therapeutic services for people with intellectual and developmental disabilities across Tennessee, has started alerting clients and families that some personal and health information may have been exposed after someone gained unauthorized access to certain email accounts. Notices to potentially affected individuals began going out on June 9, 2026, following an internal review that wrapped up on April 30, 2026 and found that some emails may have been accessed without permission. According to the provider, the incident appears confined to information sent or received via email, not its other clinical or administrative systems.
What the company says
In a notice posted by Open Arms Care, the organization says it spotted unusual activity involving an email account in August 2025 and later determined that some emails housed in its email tenant may have been accessed between June and August 2025. The review completed on April 30, 2026 was used to identify whose information was involved. According to the notice, the potentially affected data may include names, Social Security numbers, medical diagnoses and treatment information, and health insurance details, with financial account information involved for a small number of people.
What the provider is doing
Open Arms Care says it began sending letters on June 9, 2026 to individuals whose contact information it could confirm. The nonprofit has also set up a toll-free hotline for questions and support; as reported by PR Newswire, the number is 1-833-788-9712, and the organization is urging people to keep an eye on their accounts and consider placing fraud alerts or credit freezes.
Lawyers and claims
Legal sites have already started hearing from people who think they might be caught up in the breach. According to Claim Depot, the law firm Shamis & Gentile P.A. is investigating the incident on behalf of potentially affected individuals, and the site says those whose data was exposed may be able to seek compensation for lost time, out-of-pocket costs and the risk of identity theft.
Why this matters locally
Open Arms Care says it has been operating for more than 35 years and serves hundreds of clients throughout Tennessee, including homes and programs in the Nashville, Knoxville and Memphis areas. That reach means notification letters and any follow-up related to fraud concerns could land in mailboxes across the state. The organization stresses that the incident was limited to email content and says it is taking steps to strengthen its systems and contact those affected, according to Open Arms Care.
What to do if you receive a notice
The organization’s notice directs people to national tools for monitoring and protecting their credit and identity, including AnnualCreditReport.com and the major credit bureaus for placing fraud alerts or security freezes. If you get a letter, hang on to records of any suspicious activity, follow the hotline guidance, and consider reporting possible identity theft to the Federal Trade Commission at IdentityTheft.gov.
