Jacksonville detectives are turning to the community after a tense holdup at a business off Philips Highway last Friday, where a man pulled a handgun and walked out with vape devices instead of paying for them.
According to the Jacksonville Sheriff's Office, surveillance images show the suspect arguing with an employee after trying to buy a vape and being asked for identification. The exchange escalated, investigators say, and the man reportedly drew a handgun, demanded a vape, then left the store with two devices.
What The Sheriff’s Office Posted
In a Jacksonville Sheriff's Office post, the agency lists the case as CCR#2026-390233 and shares surveillance stills that investigators hope will help put a name to the face. The post notes that the suspect pulled a handgun after being asked for ID, then left the store with two vapes instead of completing the purchase.
The department's Jacksonville Sheriff's Office Unsolved Crimes portal hosts similar public appeals and offers an online form where people can upload video, photos, or other information tied to open cases.
How To Report Tips
Anyone with information is asked to contact the JSO non-emergency line at 904-630-0500 or email [email protected], according to the agency's Jacksonville Sheriff's Office crime-tips page. Those who prefer to stay anonymous, and who may qualify for a cash reward, can call First Coast Crime Stoppers at 1-866-845-TIPS or submit a tip through the P3 Tips portal.
The sheriff's office also urges anyone with potential evidence to hold on to any video they may have and not to confront or approach anyone they suspect could be involved.
What Detectives Want From Neighbors
Investigators are asking residents and businesses near the Philips Highway store to review any doorbell, dashcam, or surveillance footage from around the time of the incident and share relevant clips with detectives. Tips and digital evidence can be submitted through JSO's Unsolved Crimes portal or provided directly to investigators, the department says.
