A major water main erupted in the Hermitage area on Monday afternoon, cutting water service or dropping pressure for parts of Hermitage, Old Hickory and Roxborough. Neighbors reported sputtering faucets, falling pressure and dry taps across several subdivisions while emergency crews worked through the night to get things flowing again.
What failed and where
According to WSMV, Metro Water Services traced the problem to a rupture in a 12‑inch water main under Barnwell Court, near 1816 Barnwell Court, at about 4 p.m. on July 13. Repair crews shut down five valves to isolate the damaged stretch of pipe and, per the station, wrapped up the primary repair work around 5 a.m. after an overnight push.
How crews isolated the problem
Metro Water Services' customer pages explain that crews isolate a failed section by closing valves and rerouting flow to keep as many homes online as possible. That process can temporarily drain nearby storage tanks and trigger wider pressure drops. The city's outage map and online guidance outline the usual repair timeline and contact numbers for residents who lose service, according to Metro Water Services.
Who lost water
Residents in Roxborough and Old Hickory reported plunging pressure and completely dry taps as the break pulled water out of the system. WSMV also reported that the rupture drained a water tank serving Roxborough. The station noted pressure issues at 12184 Old Hickory Blvd and a hydrant problem logged earlier in the day near 1200 Springwood Drive.
What residents should do
For anyone still seeing low pressure or no water at all, Metro is asking customers to conserve water, skip nonessential use and report outages to 311 or Metro Water Services at 615‑862‑4600. The city's customer pages and outage map carry restoration updates and any advisories for affected neighborhoods, according to Metro Water Services.
Why this matters
Big repairs like this can stretch for hours and often expose weak spots in older parts of the system. The toll on residents is not new. That was on full display in earlier coverage of an April 8 break that left Capitol Towers residents without hot water, where outages dragged on and frustrations piled up. Utilities say crews have to focus on safety and careful isolation before flipping service back on, but many Nashvillians say repeated interruptions are wearing thin.
