Marquette Bank, an independent neighborhood banking institution in Chicago, continues to adapt its services amidst setbacks, striving to offer a modern banking experience that combines digital convenience with a personal touch. Following a criminal attack over the Fourth of July holiday that targeted multiple financial institutions, including Marquette Bank, almost all of the bank's ATMs were taken offline for security upgrades. The institution has made progress in recovery, with the Chicago Sun-Times reporting that out of 23 machines, three locations had their ATM services restored as of August 9.
Recent financial turbulence has underscored the importance of reliable bank-customer communication. During the collapse of several major banks earlier in the year, Marquette Bank reportedly reached out proactively to its customers. Executive Vice President Betty Harn told the Beverly Review, "People are starting to realize that where you bank matters." This proactive approach may have overlooked benefits in a larger banking landscape, which can feel increasingly impersonal.
Furthermore, combating fraud has been an additional priority for the bank. Marquette Bank applies several measures to safeguard customers' accounts, including comprehensive fraud protection services. Offering monthly seminars on fraud protection, providing teller pads with common scam information, and educational resources help reinforce the security of their client’s finances. "Each month, Marquette Bank saves thousands of dollars in losses for customers by providing a teller pad that shows common scams and fraud tactics of criminals," as stated by the Beverly Review.
In the meantime, Marquette Bank has temporarily waived the $3.50 fee for using non-bank-owned ATMs to accommodate customers affected by the ongoing ATM outage. Patrons are also encouraged to utilize the Allpoint ATM Network and Marquette’s mobile app for finding free ATM services, as the bank reassures that customer accounts, data, and funds remain secure. While most ATM services are expected to return to functionality soon, customers like David Philipps voiced frustrations about the lack of transparency, with the Sun-Times obtaining a statement from him saying, "The bank has been opaque about what happened."
