The City of Homestead is giving its utility assistance program a facelift by rebranding and expanding its scope. The initiative, previously known as the Homestead Energy Lend a Hand Program (HELP), will now operate under the name Homestead C.A.R.E.S. — an acronym for Customer Assistance for Reliable Essential Services. "Homestead C.A.R.E.S. reflects our ongoing commitment to supporting our residents and utility customers during challenging times," Mayor Steven Losner expressed, in a statement obtained by Homestead's official website.
Starting yesterday, eligible Homestead Public Services (HPS) customers who find themselves grappling with temporary financial difficulties — such as an unexpected job loss, a medical crisis, or other monetary troubles — can apply for financial aid. This assistance comes in the form of a credit for up to $500 per year on their HPS electric bills to thwart the specter of service disconnection. Applicants are encouraged to apply early, as aid is dispensed on a first-come, first-served basis and, it's contingent upon submission of all necessary documentation, as detailed by the city's announcement.
Homestead C.A.R.E.S. is operated by the City’s Community Development and Human Services Division (CDHS). They've been tasked with managing the application process, which now involves an online form for the convenience of applicants. Interested parties can submit their applications and required paperwork through the Homestead C.A.R.E.S. Online Form.
The program is expecting to see a mix of funding from the City's annual contributions, and the goodwill of fellow HPS utility customers who opt to make voluntary donations. For those seeking more details, including comprehensive eligibility criteria and additional utility assistance resources, the city’s utilities assistance webpage offers more in-depth information. Questions can be routed to the Community Development and Human Services Division via email at [email protected] or by phoning 305-224-4408.
