The City of West Jordan has taken a step towards technological convenience with the launch of an AI-powered chatbot named Jojo. This digital assistant is available around the clock on the city's website to answer residents' queries about city services, according to the City of West Jordan.
Jojo is designed to provide fast and simple answers on a plethora of topics, ranging from trash pickup to pickleball courts. Ready to assist, whether you're on a computer or mobile, the residents of West Jordan can find Jojo eagerly awaiting in the bottom corner of the homepage to address their concerns or to guide them through city amenities, a feature that residents without having to wait or navigate through the site's pages, can utilize.
What sets Jojo apart is its multilingual capabilities, offering support in more than 70 languages, as cited by the City of West Jordan. This inclusivity feature allows for a broader range of residents to interact with city information in a language they feel comfortable in. Additionally, Jojo is reachable via text message for users seeking information without having to access the website.
As the West Jordan Communication Manager, Marie Magers, stated, "Our goal is to make City services easy to access for everyone," as per the City of West Jordan. Powered by advanced AI, Jojo not only serves to streamline the interaction between the community and the city services, but it also aids city staff by handling a variety of common questions, allowing them to focus on more complex inquiries, the tool for residents to subscribe to text alerts for updates and reminders is something they just need to text "Hello" to (844) 991-5656 to set up.
